Last Updated: May 26 2025

Servi-App Inc. d/b/a Servi (“MyServiApp”, “Servi”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Servi operates in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose your personal information only for purposes identified at or before the time of collection and with your meaningful consent, as required by law

By checking the consent box during registration or use of our services, you explicitly agree to the collection, use, disclosure, and retention of your personal information as described in this policy. Continued use alone does not constitute consent to material policy changes. In some cases, we may ask you to provide explicit consent if we intend to collect, use or disclose your personal information otherwise than as indicated in this Privacy Policy, however sometimes your consent may be implied through your conduct with us.

If you do not agree with any part of this Privacy Policy you should not conduct any transactions on our website or our mobile app.

1. Scope and Consent

This Privacy Policy applies to your use of the Servi Platform, including the website (myserviapp.com), mobile applications, and other related services.

By accessing or using Servi, you consent to the collection, use, disclosure, and retention of your personal information as described in this policy. If you do not agree, please discontinue use of the platform.

2. Data collections and uses

2.1 Information You Provide to Us

Account Registration: Name, phone number, email address, hashed password, IP address, device identifier, and account creation timestamp to identify and contact you;

Order Placement: Delivery address, order details, IP address, and partial credit card numbers to fulfill and track your transactions;

Vendor Application: Business name, contact info, and related materials for analytics and performance tracking;

Customer Support: Contact info and any details shared in communications.

2.2 Account Creation

We collect your name, phone number, email address, a hashed password of your selection, the date and time of account creation and the IP address and device identifier of the device used for account creation. We use this information to administer your account, to enable your access to Servi, verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our customers from identity theft, fraud, and unauthorized access to an account. You may choose to register for an account via a third-party social media network, including Facebook and Google (“Social Media”). If you do so, you authorize us to access certain Social Media account information consistent with your Social Media privacy settings, including your name. We use this information to administer your account, and to enable your access to Servi.

2.3 Information from Social Media

If you choose to register or interact with Servi through platforms like Facebook or Google, we may access profile information per your settings.

We may offer you the opportunity to otherwise engage with Servi or its content on or through Social Media. When you engage with us through Social Media websites, plug-ins and applications, you may allow us to have access to and disclose certain information associated with your Social Media account (e.g., name, username, email address, profile picture) to deliver content or as part of the operation of the website, plug-in or application.

2.4 Automatically Collected Information

We, along with third parties (e.g., Google Analytics), may collect:

  • IP address, device info, OS, browser type;
  • Usage data (pages viewed, length of visits, referring URLs);
  • Location (if permitted by device settings);
  • Cookies and similar tracking technologies.

2.4.1 Cookies

We and our third-party service providers, including Google Analytics, collect, process, store and analyze information when you visit Servi, including IP address, your location when the Servi mobile application is used, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits, pages viewed and other related information. We also use “cookies” or other tools that track, measure and analyze the behaviors and usage patterns of visitors to Servi. We use this information to help us understand how visitors engage with Servi and to improve our visitors’ experience.

Cookies are small pieces of information websites store on your computer. Cookies only contain bits of text, not anything else. The text can be a user ID, session ID, or any other text. For example, web pages can be configurable – a web page could have a Hide link that hides a certain element on the page. The page can save this setting on your computer with a cookie. When you load the page in the future, the page can examine the cookie and automatically hide the element. If you clear your cookies, you’ll be logged out of all websites and websites won’t remember any settings you’ve changed on them. Cookies are very common – you probably have hundreds or even thousands stored in your browser right now.

We use cookies for analytics purposes as well as for certain features of Servi. The use of cookies is an industry standard and many major browsers and smartphones are initially set up to accept them. You may set your web browser or smartphone to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from Servi, you may not be able to take advantage of all its features.

Some third-party service providers may use cookies on our site. We have no control over those cookies and they are not covered by this Privacy Policy.

You can obtain additional information on Google Analytics’ collection and processing of data and data privacy and security, including how to learn more about opting out of Google Analytics’ data collection by visiting the Google Analytics website.

If you are using an iOS device, you must set your location settings to “Allow Location Access: Always” and “Precise location: on”. If you are using an Android device, you must set your location settings to “Allow Location Access all the time”.

2.5 Use of Information

We only collect the personal information that is necessary for the stated purposes. We use and retain your personal information only as required for those purposes unless additional use is authorized by law or further consent. Servi retains ownership of data related to app usage and key performance indicators, including but not limited to sales, trends, and overall performance metrics. This data does not contain any personally identifiable information. We use the information we collect is used for, but not limited to:

  • Operate, improve, and personalize our services;
  • Authenticate users and protect accounts;
  • Communicate updates, service changes, and marketing;
  • Fulfill orders and process payments;
  • Respond to inquiries and support requests;
  • Prevent fraud and unauthorized access;
  • Monitor merchant success and make recommendations.

7 Contact Us

Servi welcomes your comments, concerns and questions regarding this Privacy Policy and the use of your personal information. If you have any comments, questions or requests relating to our use of your personal information, if you would like a copy of our Privacy Policy emailed to you or if you find any errors in our information about you, please contact us at:

Servi-App Inc.
2310 St Laurent Blvd Unit 216
Ottawa, ON K1G 5H9
or by email at info@servi-app.com

Last Updated: June 23 2025